AI Receptionist for Medical Clinics in Australia

MayaAI is the medical virtual receptionist that answers every patient call 24/7, books appointments straight into your PMS and routes enquiries — built for Australian medical, dental, radiology and allied-health practices.

Maya in Action

Real call results from a MayaAI-powered clinic.

Trial-period data, updated 7 October 2026

337

Calls Answered

Every call handled since the trial began

18.5 hours

Total Talk Time

Cumulative time on the phone

3.3 min

Average Call Length

Average time per call

Missed Calls

Every call answered

See MayaAI in action — 30-minute demo

Leave your details and we'll call you back within 24 hours.

Automate Patient Calls with MayaAI

See the difference between struggling with missed calls and having MayaAI handle everything professionally, 24/7.

The Problem

  • Missed calls mean lost bookings and unhappy clients
  • Staff burnt out juggling phones, front desk and paperwork
  • After-hours calls go to voicemail and rarely convert
  • Peak hours overwhelm reception with long hold times

    • The Old Way

  • Hire full-time receptionist ($68K–$75K/year)
  • Miss calls during lunch, sick leave, holidays
  • Limited to business hours only
  • One call at a time, others wait or hang up

    • With MayaAI

  • Phones answered 24/7 with natural, human-like AI
  • Bookings, cancellations and FAQs handled automatically
  • Staff focus on high-value, in-person work
  • Handle unlimited calls simultaneously—zero hold times

    • AI Appointment Booking & Call Automation

    From answering patient enquiries to making practice-approved recalls and reminders, MayaAI supports your clinic's phone workflows.

    Inbound Calls

    Never miss a customer call again. Maya answers every call instantly with natural conversation that feels human.

  • Instant call answering
  • Natural language understanding
  • Seamless call transfers
  • Message taking

    • Patient Outreach Calls

    Make practice-approved outbound calls for routine patient communication, with clear escalation to your team when needed.

  • Appointment confirmations
  • Patient recall campaigns
  • Waitlist vacancy calls
  • Pre-procedure reminders

    • Appointment Booking

    Let Maya handle your entire booking process. Customers can schedule, reschedule, or cancel appointments effortlessly.

  • Real-time availability check
  • Calendar integration
  • Automated confirmations
  • Rescheduling & cancellations

    • Lead Qualification

    Automatically qualify leads with intelligent questions, scoring, and instant routing to the right team member.

  • Smart questionnaires
  • Lead scoring
  • Priority routing
  • CRM integration

    • 24/7 Coverage

    Round-the-clock support even when your office is closed. Never lose a potential customer to voicemail.

  • After-hours handling
  • Emergency escalation
  • Weekend coverage
  • Holiday support

    • Patient Follow-up

    Pre-operative preparation calls and post-op wellness check-ins that show patients you truly care.

  • Pre-op reminders
  • Post-op check-ins
  • Medication reminders
  • Care instructions

    • AI Healthcare Receptionist for Australian Businesses

    MayaAI adapts to your specific industry needs, speaking the language of your business and understanding your unique workflows.

    Medical Practices & GP Clinics

    Routing calls, book appointments and handle results/recall admin without overloading your reception. MayaAI understands the unique needs of healthcare, with data stored in Australia.

  • Patient appointment scheduling & recalls
  • Prescription refill request handling
  • Urgent vs non-urgent call routing
  • Integration with practice management systems
  • Post-operative care reminders

    • MayaAI

    Speaking...

    "Hi, this is Maya from Central Coast Medical Centre. I can help you book an appointment, check your results, or answer common questions. How may I assist you today?"

    Patient Calls, Inbound and Outbound

    Support patients before and after appointments with healthcare-specific call workflows configured by your practice.

    Appointments

    Manage and confirm customer appointments without human intervention, saving time.

    Frequently Asked Questions

    Automatically answer frequently asked customer questions, reducing call volume to operators.

    Complaints and Claims

    Record and resolve complaints in accordance with company procedures.

    Product Support

    Provide detailed information about your products, guiding customers through the buying process.

    Customer Support

    Provide general customer support using integration with your company's database.

    Your Business

    Easily create and customize AI voice agents to handle any scenario your business needs—no coding required.

    Automate the management of inbound calls to improve customer experience and increase operational efficiency.

    MayaAI is a Bp Software Connector Partner

    Our Best Practice integration is built and tested. It is available now on a register-interest basis for Bp Premier clinics.

    Bp Software Connector Partner

    MayaAI is a Bp Software Connector Partner. Our Best Practice integration is live.

    Built for Bp Premier

    Maya checks availability and manages appointments directly in Bp Premier while she's on the phone with your patients.

    Faster, Safer Rollout

    Skip custom workarounds. Our team handles setup for your Bp-powered clinic.

    Integrate with Popular Tools Using Our No-Code Platform

    Easily manage AI voice agents without the need for programming skills. Integrate with popular tools and build automations using drag and drop.

    Practice Management Systems

    Maya integrates directly with the PMS your clinic already uses.

    Google Calendar

    Sync appointments automatically

    Microsoft 365

    Calendar and email integration

    Slack

    Real-time notifications

    Salesforce

    HubSpot

    Marketing automation

    Simultaneous calls

    Forget about queues. Our AI can handle dozens of calls in parallel on the same phone line.

    Knowledgebase

    Upload any data for your flow like PDFs, images and even crawl full website contents.

    Quick prompt builder

    Easily instruct your agent how to behave during the call using our step by step wizard.

    Tailored to Your Clinic in 5 Steps

    Every clinic runs differently. We learn your requirements, build Maya around them, integrate with your practice system and go live in phases.

    Discover Your Clinic

    We work through your clinic's call types, appointment rules, practitioners, after-hours needs and escalation pathways, one clinic at a time.

    Build Your Assistant

    Maya is configured to your clinic's requirements, with practice-approved wording and your own urgent-call escalation rules. No medical advice.

    Integrate With Your PMS

    Maya connects to your practice management system, with Cliniko, Halaxy and Best Practice live today, so availability and bookings stay in one place.

    Connect & Phased Go-Live

    Connect your clinic number and roll out in phases, for example after-hours or overflow calls first, before extending to more call types.

    Review & Improve

    Review call transcripts and outcomes with your team, then refine Maya's responses and routing as your clinic's needs evolve.

    7-day free trial or 500 min (whichever comes first)* • No credit card required

    Built for Australian Privacy Law

    MayaAI is designed to support practices' obligations under the Australian Privacy Principles. Data is stored in Australia and never used to train AI models.

    Privacy Act & APPs

    MayaAI is designed to operate within the framework of the Privacy Act 1988, which governs how Australian businesses collect, use, store and disclose personal information.

    Our workflows are mapped to the 13 Australian Privacy Principles (APPs), including transparent collection notices, purpose limitation and secure storage.

    Health Privacy

    For health and allied health customers, calls can contain 'health information' protected by state and territory health privacy laws.

    MayaAI is configured so that health information is collected only when necessary for your practice's functions, with strict controls on access, retention and disclosure.

    Data Security & Residency

    Platform data, call recordings and transcripts are stored in Australia, and data is transmitted over encrypted connections.