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    • AI Voice Receptionist for Healthcare Practices & Medical Clinics in Australia

    MayaAI answers patient calls 24/7, books appointments directly in Cliniko, Halaxy and Best Practice, and routes urgent calls to your team — built by a Registered Nurse for Australian clinics.

    By Kotresh Aradyamath, RN — founder of MayaAI · About the founder

    What an AI voice receptionist does for a clinic

  • Answers every call immediately, including after hours, weekends and public holidays.
  • Checks availability, books, reschedules and cancels appointments in your practice management system.
  • Answers routine questions: hours, location, parking, fees and preparation instructions.
  • Routes urgent calls to your nominated staff under your own rules — no medical advice, no triage.
  • Emails your team a transcript and summary of every call.
  • Runs patient outreach calls such as recalls, reminders and waitlist vacancies, using wording you approve.

    • Trial-period data, updated 7 October 2026: 337 calls answered, 18.5 hours of talk time, 0 missed. See the case study.

    How to choose an AI receptionist for your practice

    Books directly into your PMS

    Not just message-taking. Check it creates, moves and cancels real appointments in Cliniko, Halaxy or Best Practice.

    Clear clinical boundaries

    It should never give medical advice, should direct emergencies to 000 and follow your own escalation rules.

    Australian data storage

    Patient call data should be stored in Australia, with a clear privacy policy and collection notice.

    Set up clinic by clinic

    Your call types, practitioners, appointment rules and approved wording — not a generic script.

    Transcripts and summaries

    Every call should be reviewable by your team so responses can be refined over time.

    No lock-in

    Month-to-month pricing lets you trial a phased rollout, such as after-hours calls first.

    Built for every type of healthcare practice

    Frequently asked questions

    What is an AI voice receptionist for healthcare?

    An AI voice receptionist answers a practice's phone calls with a natural voice, 24/7. MayaAI books, reschedules and cancels appointments in the practice management system, answers routine questions and routes urgent calls to the practice's nominated staff. It does not give medical advice.

    Which practice management systems does MayaAI work with?

    Cliniko, Halaxy and Best Practice (Bp Premier) integrations are live. MayaAI is a Bp Software Connector Partner. Magentus and Zedmed integrations are in progress.

    What happens if a caller has a medical emergency?

    MayaAI is not an emergency service. Callers describing an emergency are directed to call 000, and each practice sets its own rules for escalating urgent calls to staff.

    Where is patient call data stored?

    Call data is stored in Australia, and MayaAI is designed to support practices' obligations under the Australian Privacy Principles.

    How much does an AI voice receptionist cost?

    MayaAI plans start at $149 per month (AUD) with no setup fee and no lock-in contract.