Is MayaAI a real Melbourne virtual receptionist service?

Yes. MayaAI is an Australian AI receptionist service used by clinics across Melbourne and greater Victoria. Calls are answered by our AI in an Australian accent, and all patient data is stored in Australian data centres in line with the Privacy Act 1988.

Does it answer calls in AEST/AEDT business hours?

Maya answers 24/7, so calls are covered during Melbourne business hours and every hour outside them — evenings, weekends and public holidays included. Around 59% of the calls Maya handles for Australian clinics arrive outside opening hours.

Do I need to change my phone number?

No. You keep your existing Melbourne number and simply divert it to Maya — either all calls, or only those that go unanswered after a set number of rings.

Which practice management systems does it book into?

Maya integrates with Cliniko and Halaxy today, with Magentus and Zedmed in progress. Bookings appear in your live diary within seconds of the call ending.

How much does a virtual receptionist in Melbourne cost?

MayaAI plans start at $149 per month and scale to $1,449 for high-volume clinics — a fixed monthly cost against $4,167–$5,417 per month for a full-time human receptionist including super and leave loading. There are no per-call or per-minute charges.

Home

Virtual Receptionist Australia

Virtual Receptionist Melbourne

Virtual Receptionist in Melbourne

Melbourne practices run long clinic days across dense inner suburbs and fast-growing outer corridors — and the phone rings hardest exactly when reception is busiest. MayaAI answers every call for Melbourne medical, dental and allied health practices — 24/7, in an Australian voice, booking straight into your practice management system.

Why Melbourne practices switch to an AI receptionist

Whether you run a single-doctor practice in Carlton or a multi-site allied health group across the east and south-east, MayaAI picks up every call, books into your diary and keeps after-hours enquiries from going to voicemail.

Answers calls during Melbourne business hours and every hour outside them

Books, reschedules and cancels in Cliniko, Halaxy and Best Practice

Fixed monthly cost from $149 — no per-call or per-minute charges

Data stored in Australia, designed around the APPs

Keeps your existing number — divert all calls or overflow only

0 missed calls

Every patient call answered on the first ring.

24/7 cover

59% of calls arrive outside clinic hours.

Australian voice

Local accent, local terminology.

Privacy Act aligned

Data stays onshore in Australia.

Built for every Melbourne practice type

AI receptionist for Melbourne medical practices

Maya answers every patient call for Melbourne GP and specialist clinics, books straight into Cliniko or Halaxy, and routes urgent callers to your nurse or on-call doctor.

Books, reschedules and cancels in your practice management system

Routing scripts escalate urgent symptoms to your team immediately

Explains bulk-billing, gap fees and referral requirements

Handles results and script-renewal calls without interrupting consults

Dental virtual receptionist in Melbourne

From emergency toothache calls to routine check-up bookings, Maya answers on the first ring so your Melbourne practice never sends a new patient to the surgery down the road.

Emergency dental calls answered and routed after hours

Books check-ups, hygiene visits and treatment plan appointments

Quotes your standard fees and health-fund policies

Fills cancellations from the waitlist the same day

Allied health answering service for Melbourne clinics

Physio, chiro, osteo, podiatry and psychology clinics across Melbourne use Maya to capture new-client enquiries while practitioners are hands-on with clients.

Books with the right practitioner at the right location

Captures NDIS, workers' comp and CTP enquiry details

Explains EPC/care-plan referrals and private health rebates

Multi-practitioner and multi-site availability handled correctly

What Maya does for Melbourne practices

Three short scenarios — medical, dental and allied health — modelled on MayaAI's own live call data across Australian clinics: 82 patient calls answered, 59% of them outside opening hours, zero missed.

Three-doctor GP practice, Carlton

A Melbourne general practice with one receptionist was losing calls every lunch hour and after 5pm — the answering machine was taking messages nobody returned until the next morning.

Overflow and after-hours calls diverted to Maya, main number unchanged

Bookings written straight into your practice system against the right doctor

Chest pain and breathing scripts escalated to the on-call doctor immediately

Script renewals and results requests captured as tasks instead of interruptions

Calls answered

After-hours bookings

Voicemail backlog

"The phone stopped being the thing that ran the front desk. Patients get an answer at 8pm and the booking is already in the diary when we open."

Two-chair dental practice, Richmond

Emergency toothache calls to this Melbourne practice were arriving on weekends and going unanswered — most callers simply rang the next practice on the list.

Weekend and evening calls answered on the first ring

Emergency callers routed and offered the next available emergency slot

Check-up and hygiene bookings taken without front-desk involvement

Same-day cancellations offered to the waitlist automatically

Weekend calls answered

Emergency response

Missed calls

"Saturday toothache calls used to be someone else's new patient. Now they're booked in before Monday."

Multi-practitioner physio clinic, Box Hill

Practitioners at this Melbourne clinic were hands-on with clients all day, so new-enquiry calls rang out and rebookings piled up on a shared voicemail.

Every call answered while practitioners stay in the treatment room

Bookings matched to the right practitioner and clinic location in Cliniko

NDIS, workers' comp and CTP enquiry details captured up front

EPC/care-plan and private health rebate questions answered on the call

New enquiries captured

Avg. call length

Admin time returned

"We were never going to answer the phone mid-treatment. Maya does, and the booking is in Cliniko with the right practitioner."

Scenarios are illustrative examples of typical Melbourne practice call patterns and are not attributed to a specific named client. Call metrics are from MayaAI's live trial data.

Serving clinics across greater Melbourne

MayaAI works over your existing phone line, so any practice in Victoria can be live within days.