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  • What privacy and security considerations apply to AI receptionists in Australian healthcare?

    • By Kotresh Aradyamath, Registered Nurse and Founder of MayaAI ยท Published 12 October 2026

    SHORT ANSWER

    Practices should check where data is stored, how it is protected in transit, whether patient data is used to train AI models, how the vendor supports the Australian Privacy Principles, and how emergencies and escalation are handled. MayaAI stores data in Australia, transmits it over encrypted connections and does not use patient data to train AI models, per our data processing agreement.

    Questions to ask any vendor

  • Where is call and patient data stored?
  • Is data encrypted in transit?
  • Is patient data used to train AI models?
  • How does the service support your obligations under the Australian Privacy Principles?
  • Does the assistant identify itself as AI?
  • How are emergencies and urgent calls handled?

    • How MayaAI approaches these

    Data is stored in Australia and transmitted over encrypted connections. MayaAI is designed to support practices' obligations under the Australian Privacy Principles. Maya identifies herself as an AI assistant, and callers describing a medical emergency are directed to call 000.

    Limitations

  • MayaAI does not claim any formal compliance certification.
  • Each practice remains responsible for its own privacy obligations and policies.

    • Frequently asked questions

    Can I get a security questionnaire completed?

    Yes. Email human@mayaai.com.au with your practice's security questionnaire.

    More guides

  • How much does an AI medical receptionist cost in Australia?
  • Can an AI receptionist handle after-hours calls for a medical practice?
  • How does an AI receptionist transfer calls to clinic staff?
  • How should a practice evaluate an AI receptionist before choosing a vendor?